Patient Charter

The practice adheres to all policies & procedures in line with requirements of the General Dental Council and the Care Quality Commission.

General procedures
​

• The Practice houses a separate room reserved only for decontamination of instruments
• We observe strict rules of confidentiality of patient’s records and all personal details
• We always try to see patients at their appointment time. If we have to keep you waiting there is usually a good reason. We will always try to advise you if there is going to be a delay
• The practice adheres to all policies & procedures in line with requirements of the General Dental Council and the Care Quality Commission. If ever you have a complaint, please ask to speak to the Practice Manager who will endeavour to resolve the issue in line with the practice policy

Oral Health
 
It is our practice policy to offer complete dental care for individual patients. Our practice has a qualified Oral Health Adviser who will give advice on all aspects of oral health. This advice is free of charge. Any age will benefit and an appointment can usually be booked simultaneously with a check-up or filling appointment. 

Cosmetic Dentistry
 
Most aspects of cosmetic work are available privately. If you would like to discuss any aspect of your dental care please mention this at Reception. Please ask your dentist about alternative materials which may be available, for example, tooth coloured restorations or crown and bridgework, instead of dentures. 

We also offer whitening. Please discuss this with your dentist at a consultation appointment.